PRIVACY STATEMENT

FLUXHEAL PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from fluxheal.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
  • Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations).
  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising about our products or services in line with the preferences you’ve shared.

We use the Device Information we collect to:

  • Screen for potential risk and fraud (specifically using your IP address).
  • Improve and optimize our Site (e.g., generating analytics about customer interactions and assessing marketing campaign success).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also share your Personal Information to comply with applicable laws, respond to lawful requests (e.g., subpoenas, search warrants), or protect our rights.

TARGETED ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising via the following links:

Alternatively, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK

Please note we do not alter our Site’s data collection or use practices when we see a “Do Not Track” signal from your browser.

EUROPEAN RESIDENTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. To exercise this right, please contact us through the information below.

Additionally, if you’re a European resident, we process your information to fulfill contracts (e.g., if you make an order through the Site) or pursue legitimate business interests. Please note that your information will be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we maintain your Order Information for our records unless and until you request its deletion.

CHANGES

We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you’d like to make a complaint, please contact us by email at support@fluxheal.com.